Privacy Policy
Last Updated: [Insert Date]
City Captain LLP (“City Captain”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, mobile application, services, and related platforms (collectively, the “Platform”).
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.
1. Information We Collect
Depending on how you use City Captain, we may collect the following information:
A. Information You Provide
Name
Mobile number
Email address
Address or service location
Account/login information
Profile photograph
Service requirements and booking details
Information provided when contacting customer support
Payment and transaction-related information
Name
Mobile number
Email address
Address or service location
Account/login information
Profile photograph
Service requirements and booking details
Information provided when contacting customer support
Payment and transaction-related information
B. Professional Information
If you register as a professional/service provider, we may collect:
Name and contact details
Skills and services offered
Work experience and qualifications
Service area
Profile photograph
Availability
Pricing or quotation information
Ratings and reviews
Documents or information reasonably required for verification
C. Automatically Collected Information
When you use our Platform, we may collect certain technical information, such as:
IP address
Device type
Browser type
Operating system
Pages visited
Approximate location or service area
Date and time of Platform usage
Cookies and similar technologies
2. How We Use Your Information
We may use your information to:
Create and manage your account
Connect customers with suitable professionals
Process service requests and bookings
Provide customer and professional support
Verify professional profiles where applicable
Facilitate communication between customers and professionals
Process payments and transactions
Provide service updates and notifications
Improve our Platform and services
Prevent fraud, misuse, spam, and unauthorized activity
Maintain safety and security
Conduct analytics and business operations
Send important service-related communications
Send promotional communications where permitted by applicable law
3. Connecting Customers and Professionals
City Captain operates as a platform that may connect customers with independent professionals, service providers, consultants, workers, and other service partners.
When necessary to provide a requested service, we may share relevant information with the professional or service provider, such as your name, service requirements, contact details, and service location.
Similarly, information about a professional may be made available to customers when necessary to facilitate the requested service.
We only intend to share information reasonably necessary for the relevant service or transaction.
4. Professional Verification
Where applicable, City Captain may conduct or facilitate professional verification.
Depending on the service and applicable requirements, verification may involve information relating to identity, contact details, skills, experience, qualifications, or other relevant information.
Any verification process will be conducted subject to applicable law and, where required, appropriate consent.
5. Payments
Payments made through the Platform may be processed by third-party payment service providers.
City Captain may receive transaction-related information necessary to confirm and manage payments, refunds, cancellations, or disputes.
We do not intend to store complete payment-card information unless required and legally permitted for a specific purpose.
6. Location Information
Some City Captain services may require location information to:
Show professionals available in a service area
Match customers with nearby professionals
Determine service availability
Provide location-based services
Where required, we will request appropriate permission before accessing device-based location information.
You may be able to control location permissions through your device settings.
7. Cookies and Similar Technologies
We may use cookies, pixels, analytics tools, and similar technologies to:
Keep the Platform functioning
Remember preferences
Understand how users interact with our Platform
Improve performance and user experience
Measure marketing effectiveness
You may control certain cookie settings through your browser or device, although disabling some cookies may affect Platform functionality.
8. Sharing of Information
We may share information with:
Professionals and service providers when required to provide a requested service
Payment processors and technology/service providers
Hosting, analytics, communication, and customer-support providers
Verification or safety service providers where applicable
Government authorities or law-enforcement agencies when required by applicable law
Professional advisors, auditors, or legal representatives where reasonably necessary
Business successors or transaction parties in connection with a merger, acquisition, restructuring, or sale of assets
We do not intend to sell your personal information as a standalone product.
9. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing our agreements.
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
11. Your Privacy Choices and Rights
Subject to applicable law, you may have rights to:
Request access to certain personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally applicable
Withdraw consent where processing is based on consent
Request information regarding how your personal information is processed
Raise a privacy-related complaint or grievance
To make a request, contact us using the details provided below.
12. Children's Privacy
City Captain's services are not intended to encourage children to provide personal information independently.
If we become aware that personal information has been collected from a child in circumstances where applicable law requires parental or guardian consent, we will take appropriate steps to address the situation.
13. Third-Party Services and Links
Our Platform may contain links to third-party websites, applications, payment services, or other platforms.
We are not responsible for the privacy practices, content, or security of third-party services.
We recommend reviewing the privacy policies of those third parties before providing them with personal information.
14. Communications
We may send you service-related communications, including:
Booking confirmations
Service updates
Account notifications
Security alerts
Support messages
Where permitted by applicable law, we may also send promotional communications. You may opt out of promotional communications using the available unsubscribe or communication-preference options.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
16. Grievance and Privacy Contact
If you have a question, concern, request, or complaint regarding this Privacy Policy or the handling of your personal information, please contact us:
City Captain LLP
Email: [info@citycaptain.in]
We will review and respond to privacy-related requests in accordance with applicable law.
17. Consent
By using the City Captain Platform, you acknowledge that you have read and understood this Privacy Policy.
Where applicable law requires consent for a particular type of processing, City Captain will seek the appropriate consent before carrying out that processing.
City Captain LLP